Acctrue Technology

Service & after sale

Service hotline: 010-84763220
LINKLINK platform after-sales service line: 4008988606



Service content

Online is just the beginning. We will escort you with high-quality services

Various service modes, providing 361° all-round and considerate support

Telephone support

Dedicated telephone 24x7 support response to regular consulting service


The system equipment maintenance consultation can be conducted through e-mail

Remote support

Provide online remote maintenance service to quickly solve general maintenance problems

Resident support

Professional and technical personnel have no worries about on-site support services

Service contact

The special service contact person often keeps in touch and reduces the intermediate communication links.

One-stop all-inclusive service, 1-hour rapid response

Deeply work in the field of tracing for 18 years, with rich experience in the implementation of 2000+production lines

Perfect service system

We have set up four sales and service centers and more than 20 offices in the north, middle, east and south of China. An American branch company has set up overseas, with 20+international partners, which is committed to providing better customer service for global customers;

Strong technical team

We have a core R&D and operation team of more than 120 people. At the same time, 150+after-sales personnel are distributed throughout the country to provide customers with comprehensive pre-sale and after-sales technical services.

1 hour quick response

We insist on providing one-to-one whole-process tracking service. Any after-sales problems of users can be responded within one hour, and urgent matters can be responded within half an hour.

Rich project experience

After 18 years of experience in the renovation of more than 20000 production lines of 5000+customers, our technical level and delivery capacity have been ranked first in China. At the same time, we have formed a set of Implementation Methodology, which can be quickly copied to ensure that the project is delivered on time and at a high level.

Complete qualification is preferred

We have 50+core technology patents and 100+software copyrights, and have passed the "Network Security Level Protection 2.0 (Level 3)", information security management system certification (ISO27001), quality management system certification (ISO9001), national high-tech enterprises and other qualification certifications;

Service process

Hotline: 010-84763220


Report for repair/complaint


Reserve by phone


On-site service/remote support


Result verification


Satisfaction return visit



Complaints / request for repair

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"One Code for One Item” Digital Solution for the whole Industrial Chain

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